Refunds & Returns

At Prank Mail Australia, we take pride in delivering high-quality, custom prank products. However, due to the personalized nature of our items, we have specific policies regarding refunds and returns.

Returns: We do not accept returns on custom items unless a mistake has been made by our staff. If you believe there has been an error with your order, please contact us immediately so we can address the issue.

Refunds: Refunds are only available if there is a mistake in your order caused by our team. Please reach out to our customer service with your order details, and we will work to resolve the problem as quickly as possible.

Lost Packages: If your package is lost, please report it to Australia Post using your tracking number. Unfortunately, we cannot control packages once they are with Australia Post.

For any questions or assistance, contact our customer service team. We're here to help ensure your experience with Prank Mail Australia is enjoyable and satisfactory.